As operators of various dating services, we work day after day on many different things. On the one hand, of course, to the offers themselves, that have to be developed, maintained and updated with new features. On the other hand, we are working on the platform, with which we offer you the opportunity to promote our offers, create advertising material, new functions and take care of the payment and more. Finally, the work for the customers is necessary, because if they have decided on membership, they would also like to receive support when questions arise.
The daily communication with our customers is extensive. Sometimes a customer forgets their access data or cannot login due to his firewall. Sometimes a payment has not passed or there are generally questions about billing, prices or the like. As a result, many customers simply pour out their hearts or worry about their anonymity so there is always something going on and there is never a dull moment in customer support.
For customers to be satisfied and to feel well understood, good support is important. Only if a customer receives a timely response to his questions and he is simply and easily helped further, he remains a customer. Otherwise, the customers punish with a termination of membership and thus no one is helped. Our support offices are distributed all over the world and not only do our coworkers speak the national language of the offers, but they originated from the country and is very familiar with the culture. This little extra seems insignificant at first glance, but makes a big difference in practice.
With an almost unshakable patience, the customer is quickly and easily helped when it comes to questions and it is not surprising when it leads to a user who has previously registered only for free, who in turn becomes a customer who for many months his Membership is paid. Also customer support is a form of marketing – and we take this area very seriously!